KORTIWAT BUSINESS SERVICE (OPC) PRIVATE LIMITED
Director: Dharmendra Panwar
Contact: +91 7737606945
Website: www.gray-porpoise-789380.hostingersite.com

1. Eligibility for Returns

We strive to ensure that you are completely satisfied with our machinery spare parts. However, if you receive a product that is:

  • Defective,
  • Damaged in transit, or
  • Incorrect as per your order,

You are eligible to request a return.

2. Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition.
  • It must be returned in the original packaging with all accessories or parts.
  • A return request must be raised within 7 days of delivery.
  • A valid proof of purchase (invoice/order ID) must be provided.

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Products that are damaged due to misuse or mishandling.
  • Customized or made-to-order parts.
  • Items returned without original packaging or incomplete accessories.

4. Return Process

To initiate a return, please contact our customer support:

Our team will review your request and guide you through the return shipping process. Return shipping charges may apply unless the product was received in a faulty or incorrect condition.

5. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, your refund will be processed and credited to the original payment method within 4–5 business working days.
  • If the returned product does not meet our return criteria, it will be sent back to you without a refund.

6. Cancellation Policy

Orders can be cancelled only before shipment. Once the item is dispatched, cancellation is not allowed, and the return policy must be followed.

For any questions, feel free to reach out to us at +91 7737606945 or visit www.gray-porpoise-789380.hostingersite.com.